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Review on πŸ•οΈ Caravan Canopy Side Wall Kit for Domain Carport, White - Top and Frame Not Included by Darnell Golden

Revainrating 2 out of 5

Poor quality control and terrible customer service

I bought two sets of side panels and found the quality control to be terrible. The spacing of the bushings from the edges was very inconsistent, as many of them were very close to the edge, reducing strength and increasing the likelihood of them falling out. In fact one bushing was installed in such a way that about half of it snapped off the material and of course it pulled out with just a slight tug. The seller was completely incompetent in his answer, asking me for serial numbers (on the side panel kit?), part numbers (there aren't any). Finally I sent them a scan of the instructions where I circled the diagram of the incorrectly made panel. They ended up offering me $10 or sending everything back. Could they just send a new panel? I contacted the manufacturer's office here in the US (product made in China) and after sending photos they said they would replace it under warranty. Nothing more is heard from them, there is no replacement. Since then we've had a terrible storm that destroyed everything so I don't have to apply for a guarantee. But I will never buy this brand again.

Pros
  • Canopy and frame not included
Cons
  • Basically okay, but...