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Review on BicBugs by Richard Eledge

Revainrating 1 out of 5

My disappointing encounter with the BicBugs website

I was thrilled to discover BicBugs Online Store because of its reputation as a hidden gem for science enthusiasts and since I am an obsessive collector of insect specimens. However, as I explored their website and interacted with their goods and services, my joy quickly gave way to disillusionment. The lack of variety in their inventory was the first issue that caught my attention. Despite their claims to provide a wide variety of science education resources, their collection of bug specimens was extremely constrained and undiversified. The few specimens they did have were expensive and of dubious quality, some of which seemed to be harmed or poorly maintained. And to make matters worse, I had poor customer service. They provided me with a harsh and unhelpful response when I contacted them to ask about a specific specimen. They obviously didn't appreciate my business or care whether I was a happy customer. Finally, the actual purchasing process took a long time and was frustrating. Their website has a confusing layout, poor content organization, and little product details. When I tried to place an order, the checkout procedure was difficult and involved a lot of steps, which made me frustrated and impatient. In conclusion, I had a negative experience with BicBugs Online Store and was unsatisfied with their goods and services. To anyone hoping for a top-notch science education or insect specimens for their collection, I would not suggest this business.

Pros
  • Adaptive client services
Cons
  • Items with inflated prices