I have been using this software since it was released as an upgrade from another program that we used previously. It has made life so much easier! The customer support team are very friendly and helpful with any questions you may ask or issues arising during your use of their product. They will also happily help if there's anything wrong when upgrading between versions - they're always available via chat/phone etc. There really isn't anything i dislike about my experience with solutions. If you need something simple then perhaps try out some other programs first? Our department uses solution to keep track of all orders received by customers which allows us to view each order individually instead of having multiple copies stored within various folders throughout the office.