Inkwrx has been very helpful in creating forms that were not possible using other tools, such as Excel spreadsheets where we had previously used them! I wish there was more room between fields so it could be printed out easily instead of having everything squished together - but this is something they are looking into improving upon going forward (which i hope will happen!).
The platform works well when you have enough people who know how use technology/are able to train new hires quickly. It can take some time figuring things like formatting options etc., however once these become second nature then its super easy. We've greatly reduced our manual form processing times by over 50% since implementing ink wrxs toolset last year through an internal training program which included both staff members & external consultants from outside agencies assisting us internally too!!