I like that it is intuitive, easy for use by employees with little training as well those who have experience in software development/programming already! It has been difficult at times getting answers from staff about what features they would most enjoy using but this could be because of my own inexperience when trying out new things - perhaps give more examples? Not much really (other than lack-of customization), just try different options available such us adding modules etc., you will find something which works best within your business needs & budget constraints!!