I like that they provide good quality content, helpful prompts for my emails as well! It's easy enough you don't need technical help or anything other than an understanding mind set from someone who understands technology :) The only thing is it could be more customer friendly - not sure if this was intentional but when receiving tips there are often errors with names etc which makes sorting out information difficult at times.- But overall great product- Easy setup (and management)- Good training material provided so we can learn how best use their platform before going live with our own system/solutions.