This service has been our main transcription company for over a year and has been great to work with. The work flow is simple and efficient. The customer service has been great. We are a small company with a small customer service department and the RPI customer service department has been a great addition. I would say the best part is the work flow. This company has been a great fit for our needs. We didn't have a transcription service in the area and our customers have been great to work with. We are currently looking for a transcription company to work with to get started on a new transcription service in our area. We have a great customer service department to work with. I would say the overall work flow is simple. We were looking for a transcription company to work with to get our transcription started. This company has been a great I like the ease of use of the software. It is very easy to navigate and the software is very intuitive. I haven't found anything I dislike. I have used other medical transcription software and I find this one to be the easiest to use. The software is easy to navigate and the customer service is great. I am able to use this software for my medical transcription needs. I am able to get my medical transcription done quickly and efficiently.