I am very satisfied with their customer service, it was always so easy to contact them for any questions or concerns that we had about our scale. They were there when needed! And they are willing to help you figure out what could be wrong and why your weight isn't registering properly as well if necessary. The app is great because all of my food can easily go in without having to think too hard (notifications), but not being able to take off pounds while at work has been an issue sometimes - especially when weighing myself before going home after leaving early from another job during lunch time. There's also nothing really negative i dislike about this product/service other than how expensive everything tends to get once everything gets added up over 6 years- which made me feel bad since its something most people need anyway. Tracking calories & fat intake have become much easier by using the App along w weights & scales.- My health insurance provider doesn�.