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58 Karma

Review on American Utility Management (AUM) by Charles Butler

Revainrating 4 out of 5

Excellent customer service: American Utility Management (AUM)

The team at AUM has been extremely helpful in helping me understand my options for my business. They have helped me find products and services that fit my needs and budget. I am able to get answers to questions quickly, which really helps when you are trying to make quick decisions. I do not like that it takes a while to get an answer from them. It can be frustrating when you need something fast and they take awhile to respond. When you first start working with them they will try to sell you things that you don't need or want. If you ask them what you actually need they will help you figure out what you do need. You will spend more time explaining your situation but it's worth it in the end. I am solving problems I did not even know existed.

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Pros
  • They have helped me decide on some things that were outside of my budget that I would not have known about otherwise
Cons
  • It's difficult to get a hold of someone and it takes a while to get a response