Easy Crit is very user friendly, it's simple but not too basic for an entry-level tool like this one! I would say that they should improve their customer support in order to have more help with questions or issues you might encounter while using them (and of course there are many other tools out there so maybe we're just spoiled by all those great options!).
It has helped me manage my projects efficiently during meetings/workshops where people from different domains come together without having much time between each session.