So far, so good. All wipes stay damp and every time we take out a wipe it comes out very warm. I haven't had to refill the water portion yet and I'm sure we've gone through over 180 wipes. As all parents know. Newborns poop and pee a lot. We change our daughter's diapers 10-12 times a day. We tried the Prince Lion Heart Wipe Heater and this product is a piece of junk. They ensure that the napkins do not dry out and/or turn brown. but it is so. If you are looking for a good napkin warmer, look no further and buy this one. I have read all the other reviews about the lid. Haven't had any problems yet, but if I do I'll definitely contact Revane or Munchkin.
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