I like that it is automated for me as well as my employees. It also provides us with reports of where our best performing content is in order to target future posts more efficiently! We have not found any downsides yet but we are still fairly new at this so there may be something out there that has been overlooked or was just too hard to find when searching. If you want an easy way to monitor social media activity, then look no further than repwarn. They've made monitoring customer reviews much easier by providing all-inclusive access to everything they do.