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Review on Nooie 360-degree Baby Monitor Two Pack - WiFi Pet Camera with Motion Tracking, 1080P Video, IR Night Vision, Two Way Audio, Sound Detection - Works with Alexa, supports SD Card and Cloud Storage by Andrew Britton

Revainrating 5 out of 5

Poor server and customer support

While this product's hardware is solid, our experience with Nooie as a company has been the opposite. For the past year that we've been using this product, the Nooie site has experienced server outages at least once a month, preventing us from seeing our camera over our own WiFi. Also, just recently, we encountered a major issue with your client. Service. First, they don't have a dedicated phone line since the company is based in China and outsources its support to other countries. Email is the only way to contact them. After reporting this latest outage which lasted over 2 hours they replied to us: but CCd everyone who wrote to them and provided account login emails for possibly 70 other customers. If even one of those people had malicious intentions, a decent hacker could gain access to your camera or other sensitive information. I cannot in good conscience recommend this product due to the company's business practices.

Pros
  • Excellent overall performance
Cons
  • Only available in black