I like that it is simple to use for our small sized business; however there isn't much customization options available which can be limiting depending upon your needs! It works well enough but we would need some more features such as being able to send out mass emails or text messages from within this system instead just posting them manually in another tool (or having someone do so). We have been using MESMS since 2011 when they first launched us into their platform at an affordable price point compared other competitors products back then.