The ease of use and the customer service support are what I like best about their product. With Sera Brynns product we were able to manage all of our security programs with one system. The ability to set up alerts for so many different aspects of our network was a valuable tool. The reporting side can get very complex at times but the support team is always willing to help. We had many problems with the software over the years but there was never an issue with their support team. Give it a try. I am sure you will not be disappointed. After trying several other systems we found that Sera Brynns met all of our needs and was easy to implement for our organization. We were able to centralize all of our security activities into one system.