Quick to answer requests and understand our concerns. Very professional and always on top of things. The customer service team is wonderful! They are easy to communicate with, and are always available and helpful. Honestly, the only thing I wish is that they had better support for specific software. I use CtrlS for work, and they have helped me with a number of problems. Never had any issues. They are always on top of things and help me get my problems solved. I would highly recommend working with CtrlS. We use CtrlS for work, and it has been a great experience.