The simplicity of using this software is amazing! It's easy to use for any business owner or customer service representative that needs an automated system in place quickly without having too much training required from them (also it has all sorts helpful features such as auto-responders).
I have no complaints about anything at present time but if there was something else i would like added then maybe more options could be available so they can add their own customised solutions instead just what we are given outofthe box which works perfectly fine though :) Great solution once you've set up your account correctly - very simple setup process also great support team who help troubleshoot problems when needed.