Review on Experience Exhilarating Table Tennis With STIGA STS 285 by Thong Pilla

We wanted a higher-end ping pong table that would last for years, and this item does not disappoint. The production description is accurate about each feature: it is certainly well-crafted with lots of extra features that make a big difference. For example, the easy-lock mechanism that keeps the table safe and balanced when it is in the upright position is both clever and durable. Surprisingly, the pong-pong ball trays on each table really ended up becoming a favorite feature for us: so convenient for storage and during play. No more plays in drawers or bags, and they stay in the table in both flat and upright positions.But the biggest reason we love this table is because of the excellent customer service we received from Escalade Sports. When our table was delivered, it had been damaged in shipping. Even though it is boxed with a wooden support frame to protect it, something large had fallen on it during transit, breaking the wood protective frame and damaging some of the smaller features on the table (some corner brackets, the ball holder, etc.). I felt the damage was minor, so I accepted the shipment and called Escalade: without the slightest hesitation they immediately shipped all the damaged parts to me for free (and sent me some extras just in case I needed them). They arrived in 3 days, so we were thrilled.But the best part of the story is that after a couple of weeks, we noticed there was a slight sag in the middle of the table. It didn't really affect the play of the table, but it was noticeable: as if in shipping there had been a weight on the package that had slightly bent the wooden boards. Again, I contacted Escalade to ask them what I could do to correct the problem. They insisted that if the table was defective they would replace it. They have a nice online site where you upload photos of the damaged item and proof of purchase and then customer service agent Khris contacted me directly to tell me they would be shipping me A BRAND NEW TABLE! I couldn't believe I didn't have to argue, plead or beg with anyone. Finally, a company that treats customers the way they would want to be treated! The told me to feel free to give away the first table "as is" to someone who would enjoy it.My second table arrived today without a single flaw, evidence that the first shipment damage must have been an anomaly. The wooden packing protected the new shipment nicely and within minutes we were up and playing on the new table. The table is made of high-gauge materials that will last for many, many years. But the customer service experience is what will make me buy from Escalade Sports next time. It is rare to come across a company that has integrity and stands behind their customers. I hope that Escalade starts a new trend in retail customer support!