I like that our project manager is accessible via email for quick questions. We are a small business with many projects so it's nice that we have someone who can help us out when needed. It's hard to find a software that works well for all industries. The other main issue is that some of the features in this product require a lot of training to use effectively. It takes time to learn how to use all the various features. Make sure you choose products that have an extensive range of features. This one does but there are others that do not have as many features. We would recommend this product if you need something easy to manage. At first we were not able to get all the functionality we wanted out of this program. So far it has been easy enough to work with and get what we want done. The best thing about this software is its ease of use. It's very easy to operate and manage. There are many benefits when it comes to using this software, such as the ability to keep track of sales activities, customer details and much more. I have no complaints with this software at all. I would recommend this software to anyone who wants to be able to easily keep track of their business in one place. This software makes managing my business so much easier.