Header banner
Revain logoHome Page
Taurus Monsalve photo
Yemen, Sanaá
1 Level
697 Review
47 Karma

Review on KOGOGO by Taurus Monsalve

Revainrating 1 out of 5

Review of the Disappointing Experience I Had Shopping at KOGOGO Online Store

Unfortunately, my time spent shopping at the KOGOGO internet store was not particularly satisfying. The quality of their products and their customer service left a lot to be desired, despite the fact that their website offers a large assortment of clothing, shoes, jewelry, and costumes to choose from. My very first purchase from KOGOGO was a pair of sneakers that I had been looking at for several weeks prior to making my purchase. I was dismayed to discover, once they arrived at their destination, that the shoes were of poor quality and would fall apart after only a few uses. I made several attempts to get in touch with the company's customer support department in order to get this matter resolved, but I was never given a response. Despite the fact that I had a negative first impression of KOGOGO, I decided to give the company another try and ended up placing an order for a Halloween costume. After a lengthy delay, the costume was finally delivered, but when I opened the box, I discovered that it was lacking a number of components. Once more, I tried to get in touch with the customer support department, but none of my emails were answered. My experience with the KOGOGO online business was, on the whole, one that was filled with a great deal of frustration and disappointment. Their customer service and the quality of their products are simply not up to par with the standards set by other online retailers, despite the fact that they may have an impressive assortment of fashion items. Anyone who is contemplating making a purchase from KOGOGO should proceed with extreme caution and always be prepared for the possibility of encountering problems.

Pros
  • Website that is intuitive and simple to use Rapid delivery
Cons
  • Service to customers that is unresponsive