I bought this device thinking it could do a few things it couldn't do if it wasn't updated. I attributed it to my own misunderstanding and then bought a software upgrade to get the functionality I wanted. I was billed for the upgrade, but my FlashCal and account failed/cannot receive the downloadable upgrade. I work in IT and am technically savvy. It's not that I don't know how to do this as FlashCal can't receive updates. me). After several emails, including one to the parent company in Utah, I received a very confusing voicemail from someone who honestly sounded like a kid working second day oil changes at a discount store.** It's not his fault It there is nothing wrong with being a mechanic. My father was a mechanic. I started my adult life as a mechanic after school. The bottom line is that instead of getting what appeared to be proper customer support (for something that cost me over $500 right now), I got a voicemail from a confused kid who "should have called me because you... can't connect your car"
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