The best thing about dotactiv is its ability for me as an admin person who does not know coding nor any other IT stuffs, in order to help my shop run smoothly by creating various reports which are very helpful so I can make decisions quicker than before; also it has many templates available from different sources such as Google etc., where you don't need much knowledge or skills but just click them once then your done! This makes things easy when compared with others like SAP/R3C2 because they require more technicalities while using them unlike DOTACTIV.
It's good if i have no idea how something works otherwise this will be hard sometimes since there aren't tutorials out yet. But even though their documentation isn’t great enough at times still we manage somehow thanks God!!