The ability for multiple people in our team, who are geographically dispersed but work from home most of time, can use it together without any problems or technical issues. We have been using this product since 2015, we had some minor bugs which were fixed by their support staff within few hours after reporting them via ticketing platform. I would recommend anyone looking at an easy way to keep track of projects that they need to be working upon and prioritize accordingly. Their customer service was excellent too. Also there isn't anything much wrong about the software itself, so far everything has worked great! Easy management of project tasks (sprint planning) across various teams as well as tracking progress made towards each task/project.