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Queue-Fair Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
IT Management, Virtual Waiting Room

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Description of Queue-Fair

Invented and Patented in 2004, with fully granted patents in the UK and worldwide, Queue-Fair is the original provider of queue-based virtual waiting room services to manage web traffic surges. It works by fairly queueing visitors to your site on our servers, before feeding them back to your website at a rate that you can handle. Its original SaaS platform facilitates ticket sales, ecommerce platforms, teaching institutions and government and public sector institutions to keep their servers up and running and visitors engaged, helping to ensure that sales and online activity continue even on on their busiest days. Beware imitations. The company is based in London, UK.

Reviews

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Type of review

Revainrating 5 out of 5

Great customer service & easy to use system

I like how easy it was for me as an admin user setting things out exactly what i needed from my system! Easy setup process & very friendly team who are always there when we need help or answers :) Great customer service which makes everything perfect!! Nothing really dislike about this product but if anything could be improved would have been more features/plugins available such as chat integration so customers don't feel left behind during wait times etc! Would recommend highly - great value…

Cons
  • Almost never

Revainrating 5 out of 5

Excellent Customer Service & Software Solution

We've been using Queue Fair for some time now but we have recently switched over all new clients onto this service which has helped us immensely with customer service as it was very easy to use and understand how everything would work. Having the chat functionality also helps out when there are issues or problems during busy times etc. I wouldn't say anything negative about any aspect however I am sure other competitors are more expensive therefore if budget isn’t an issue then go ahead! If…

Pros
  • Good Customer Support
  • Well laidout platform, straightforward information.
  • Ease Of Use/Efficient Software Functionality
  • Compatible With Both Mobile Devices & PC's And Web Browsers eCommerce Platforms like Bigcommerce Etc.Not Very Expensive (As Compared To Others).Great Tool For Small Businesses Like Ourselves Who Wouldn'T Mind Using
Cons
  • There are nuances

Revainrating 5 out of 5

Excellent Customer Service & Support, Strong Product

Great customer service! Our site went down one day at 8:00AM and they got us back up within 1 hour (1/3rd of our business hours) with very little impact on end user. They were able to see where the issue was and fix it quickly without impacting other sites. There are some addons we would like for our clients. This includes live chat and more templates for creating a custom waiting room. We have also yet to use all there features and I suspect this will change as they add new things. Don't…

Pros
  • Fast response
  • Good knowledge base articles that cover most questions users ask in forum.
  • Very reasonable pricing, even when including paid upgrades suchas support tickets & phone calls / chats + many extra options available via upgrade plan option
  • Extremely fast loading speed across devices
Cons
  • I don't really have any dislikes about this, everything is just fine