Like other reviewers, mine came in a plastic bag that was lying around. The pump was unlocked and quite a bit of product was lost when I shook out the plastic bag and washed the bottle. The seller should pack it better. However, it did a really good job of removing all my makeup except for my mascara. It was a little washed out but smudged so I had to use some cotton swabs to remove it. I see other reviewers have had the same experience. After using it I decided to wash my face because my facial skin just didn't feel clean even though it looked clean. It doesn't bother me as I usually do this after using a makeup remover like micellar water. I liked this cleanser/makeup remover but I don't like it so I won't be buying it again. Ingredients for those interested: WATER / AQUA / EAU, POLYGLYCERIL-6 CAPRILATE, POLYGLYCERIL-6 Ricinoleate, POLYGLYCERYL-4 CAPRATE, CAPRIL/CAPRAMIDOPROPYL BETAIN, POLYGLYCERIL-3 COCOATE, POLYGLYCERIL-4 CAPRATE, BETAINE, GLYCERIN, BENZOATE
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