The scheduling feature has been one of our most effective tools for reducing overtime by streamlining processes, managing workloads more effectively across multiple locations, helping with hiring needs within specific departments (HR), etc. We have not found anything we dislike about this tool as far as its features go, but I would say it could be easier in some areas such as creating sub-categories when assigning tasks/projects so they are easy for both me or my team members to find later if needed. It's helped us keep track of work loads better than any other system before it.