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France, Paris
1 Level
507 Review
0 Karma

Review on ☕ Cuisinart EM-100NP1 Stainless Steel Espresso Maker: Stylish 1.66 Quart Machine, Silver by Rebecca Bright

Revainrating 1 out of 5

Worked for about 33 days

The espresso brand worked very well for about 33 days then the steamer stopped working completely and I contacted Revane who helped me with a three way call with a Cusinart agent Has. I was promised to return the label 3-5 days after the call so on the 7th day I contacted Cusinart and gave my ticket number and they had the wrong email address. So I waited another seven days with no return label and contacted Cusinart again and they still used the wrong email address which was correctly repeated to me from the last phone call but I don't think it has changed on their computers. So I waited another 7 days and there was no label so I went to the Cusinart investor page and contacted the CMO with my situation and 15 minutes later they called me and sent a return label. It's been almost two weeks and I hope the car gets fixed but no updates have been received. The machine does espresso well, but the steam function is below average in my opinion. I used to have a cheap express car, Mr. Coffee, circling around this rather expensive Cusinart.

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