The ability of being able connect it directly into our sharepoint list was great! It also allowed me as an admin user access so I could see where things were going wrong when they did happen (and there are still times).
Sometimes issues would occur that didn't have any resolution in sight - but after contacting support via phone or chat this is usually rectified quickly without having too many other options available at hand if needed later down stream from initial issue/ticket escalation process etc? Also sometimes emails get filtered out which can be frustrating especially during busy periods such timeframes around Christmas / New Years holidays & Easter break months leading up till summer period again!! Great product though once setup correctly all problems should hopefully go away :) We're solving two main challenges here 1) How do i keep my team informed about changes made within various lists 2.) how easy does something like "send reminder" become?!