So far, after following all the instructions, there are heavy creases (which would be a natural amount) and heavy crease marks all over the futon. He looks used or old, he is very weak. I've let it expand out of the vacuum bag for over 12 hours already and I've properly dried each side of the futon in the sun for the appropriate amount of time as directed in the instructions. This means that the product is either defective or of poor quality. I would recommend being cautious when purchasing this product.
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