I like how easy it is for me to make changes in my workflows without having to go into every step of them individually. It's so nice that when something goes wrong with one part of our process we can just fix it once rather than trying to find all instances where it needs changing! There could be more documentation about what some things actually do but this isn't too much of an issue since most people don't know everything there is anyway, especially if they are new at using flow software. So far very happy customer!! We have been able to reduce errors by 30% through better management. It is easy to use and can be customized easily. Also it has some free features which are really good. I like most the custom filters feature they help me a lot while searching data. Nothing to dislike about this software. You should consider this software before you make a final decision. This helps us in doing our daily work more efficiently. We have started using this software for customer relationship management of all kinds of tasks.