I like how easy it is for me as an owner/operator! It makes my life so much easier when i'm not at home or even in town (I live about 10 miles from any other Home Improvement store).
We have been using them since they started up years ago but we recently got into some issues which required us going through another contractor who had no idea what he was talking abut half way thru our project. That being said this software has helped solve all those problems by allowing people locally near enought omeone else if need be too contact someone local without having tto go via email etc....