I love that you can search by hashtag or keyword as well as location which makes finding relevant information quick and simple! The dashboard is really intuitive for those who aren't super tech savvy so we've been able to utilize this tool effectively in our social media efforts without having any issues thus far. We haven’t run across anything yet but if there ever was something i would say let us know because at least then maybe they could work with customers like me. If anyone doesn't understand how this works just try searching things yourself - nothing more than clicking refresh will give an idea of exactly where results come up in relation to keywords/hashtags etc. Our team has found great success using linkie's hash tags especially when looking through mentions on twitter (and other platforms) during large events such as tradeshows.