I loved this item for the first few days. Got this for my 4 year old for Christmas 2019 and what a hit. The quality of the photos is acceptable for the age we are talking about and the frames and little things that can be added to the picture are fantastic. HOWEVER the first one we received wasn't charging after 2 days - it didn't even turn on on the third. Returned without problems, very easy. BUT the second one worked for about a week and now doesn't recognize that it has an SD card in it so we can't even take pictures. I wanted to return today (February 4th) but there is no way to return it. Very disappointed; the idea is so great and the features are so good; We'd love it if it worked, but a month after we gave it, it's now useless!