The first thing I like about this app is their customer service team which always responds quickly whenever there are any queries from me. It also helps that they have been working with several companies so it makes things easier when asking questions as well getting solutions regarding hiring processes etc. There aren't many downsides at all but one being if you're looking for something out of the box then sometimes it may not work perfectly fine especially since its fairly new business model (started around 1 year ago). However I believe over time they will improve upon this aspect! Having used them previously i was able to solve my previous problems such as employee onboarding/hiring and HR related issues.