It is easy to use, it has very good customer support, they will help you with your questions, if needed. There are not many features that can be added without paying extra. If you want all of the bells and whistles then this might not be the best fit for you. This software helps us do our job better, faster, easier. We don't have to waste time searching through piles of paper anymore it just automatically pulls in everything we need. The ease of use for our students to complete their evaluations in one place is great! It's very easy to navigate around campus with all of your data being stored within this system as well. I would like there to be more options when it comes to completing forms or surveys but that may just have been an oversight from them during development. We are able to see where we need improvement so far at each school location which has made us feel better about having such high standards across campuses.