The support staff are very friendly & helpful! They were able to understand our requirements quickly & help us get exactly what we wanted for our new system with little input from me. Very easy integration of 3rd party applications into the hogarts ecosystem which has been beneficial for many aspects of our business. Not really anything that is too negative at this point though it's still early days so perhaps there will be things later down the road but they've delivered just like promised - nothing!! It was an excellent choice over other vendors available through my org. If you're looking for ease-of use then HogART could not come across more intuitively than ours did! Easy onboarding process, quick implementation time without dev team involvement, no custom coding involved, multiple integrations possible using API approach, full set of dashboards/reports ready.