I'm writing to express my dissatisfaction with Barcaloo's customer support. Even though they produce high-quality goods, their customer care department falls short of my standards. Several of my purchases have had problems, such as being shipped late or arriving damaged. I tried to get in touch with customer support several times, but my issues were never resolved to my satisfaction. The same could be said of their website. It's not always easy to locate what I'm looking for, and getting around the site can be a pain. In addition, the prices they set for their goods aren't always low, which makes it hard to recommend them. Overall, while Barcaloo does have some high-quality products, their pricing and customer care leave a lot to be desired. I'm really hoping they'll work on these issues so they can give their customers a better service altogether.