I like that they are very responsive to all of my questions or concerns about their products/services as well how things can be improved upon for future use by our organization (the US Army). The price point seems high compared some other vendors out there but maybe it's because we're paying more than others who have lower prices? We've been able solve many issues related specifically within this product line; such as working remotely via VPN connections from home office while at same time being connected through various networks throughout military bases where no internet connection was available due lack infrastructure etc..