I like that the software is reliable and easy to use. I also like that it is so easy to see your traffic and the types of visits, and the types of visitors who arrive at your website. I dislike that it is a bit expensive for a small website. KiwiGeeks allows me to keep track of all of my traffic sources as well as my leads and my sales. I like that it allows me to compare what each area/channel does vs. what the others do as well. There is nothing really i dislike about the software. I think that it is a great system. I used to have issues with my old software and I was using a competitor's software. I was frustrated to be honest. All I did was ask for another provider but I could never get the new provider to work at all. I have a client that has been a great client. He has never had an issue with the software and he likes how i have been able to track our sales and all of our leads. I have not heard any kind of problems from him at all. It has not been easy for me as our business grows with the software because of It's easy to use, quick response time, and is highly customizable (though it can be a little confusing). The customer support team are very helpful, and they will work with you to get what you need done. I have used this software for several years now as well as other types of software like Wufoo, PollDaddy, etc. I've found that KiwiGeeks has the best interface out of all of them. You can easily create polls and quizzes. Also, their pricing is reasonable and competitive.