I purchased this product to remove the rear wiper arm from my 2015 Chevy Spark. I have tried other tools and have been left frustrated and with no progress. Anyway, I crippled my arm. I went ahead and bought this little tool cheaply. It worked great. Remove the cover from the lever, unscrew the nut and get to work. The large silver nut on the tool allows you to widen or narrow the shoulder span. You simply spread it out just enough to fit around the arm and tighten it so the arms are snug against the base of the wiper arm. Then insert a small screw so that it covers the head of the lever screw and just tighten it. This will loosen the hand. When I did that the lever came loose but there was a small piece around the screw. That's not a problem though, I went through the same process and tightened it up snugly and then pushed back another small bit. It may take some elbow grease, but it was mostly painless. This tool is meant to be universal, so I suspect other reviews mentioning it doesn't suit their Vipers is just user error. I hope this helped you!
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