I like the ability to share with our legal team all aspects of the case, including medical records. It's easy to use! And that it does what you need without any hassle or additional software purchase required! Nothing really comes across my mind as negative but I would definitely look at making sure there are more reports available so we can get more out of this tool than just creating notes/reports from existing files stored within the system. We've been using the product since its early days when they were called Softcover solutions. The benefit was that you could store Medical Records in one central location allowing us access via mobile devices.