I like how easy it was for me as an agent without any training or experience in this field at all! It's very user friendly once you get used too. The only thing i dislike about my job now would be when we tryed something new from other companies but there wasn't enough time before our contract ended so they couldn;t give us much support if needed (but not many problems). Keep up your good work because even though some people are upset by what happened others will see its benefits soon after trying out different things within OPS 4th line defense which makes everything run smooth again. Protecting websites against hacking attacks such as SQL injection, Cross site scripting(XSS), Remote file inclusion etc..