The customer support team is knowledgeable about all aspects, not just marketing automation! They are there if you need them any time day/night 7 days per week without fail. I wish they had more customization options but that could be because we only started using it recently (a few months). We have been able to automate most parts in our business with this software thus far so no complaints yet!! If anyone wants an easy way into digital analytics & campaign management then look at sonarmarketingai asap - its great stuff right now since their launch last year. !