I like that this tool is simple to use, it's easy for IT staff as well so they can figure out what their system needs are without an expert coming in or having multiple tools at hand which could be confusing/confusing if you're not familiar with them all yet! It has helped us identify issues quicker than before because of how specific we were getting about where our problems lied within each application server (we have 4). The reporting side isn't really very user friendly unless your looking through some advanced views but once again thats something i'm sure will improve by just keeping up wtih new features being released - no complaints here either way though!!