Good sound quality at medium or low volume. When you hit the max volume, the quality seems a bit degraded. My 2 and 5 year olds are very happy to have "their phones" although my youngest son is not good at holding the "talk" button on his own. The buttons are pretty self-explanatory - I haven't opened the manual yet, but I can figure out all the features/functions I need. Overall good quality and easy to use!
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