I was pleasantly surprised by the high quality of the curtains and kitchenware I purchased from the VOGOL online store. The kitchen utensils and curtains were both well-made and did a good job of keeping out the sun. Because I didn't have to make a return, I have no experience with their customer support. That said, I don't anticipate any problems with their products based on my prior favorable experience with them. In general, VOGOL is a brand that I would suggest to friends and family who are in the market for housewares. Don't be fooled by the bad evaluations; I had a positive encounter.