1 Level
1214 Review
53 Karma
Review on ITS Jamf Integration by Mario Schultz
Great tool if you leverage both IBM products
I like that it is easy to get set up, and then we didn't have any issues with getting started right away. We are able to easily integrate this software with our service management platform (Service Now) so all information about an issue or incident goes straight from the ticket manager directly into Service Now for tracking purposes. You will need some knowledge in either ITIL v3 or Service Desk best practices to be successful here. It took us quite awhile to figure out how to make things work properly. However once we figured everything out, it works great! The benefit has been having tickets automatically updated as they progress through different stages of resolution.
Pros
- Easy integration
- Helps track cases more efficiently than before.
- Allows you see case history/status changes across multiple systems quickly without using too much time searching manually within each system individually instead just one dashboard view showing them together at same place where everyone can access when needed
- Ability quick search by keywords if necessary which makes finding specific items easier compared other tools
Cons
- Some little things
