I like how easy it was to use, the support team were always willing to help us out with any problems we had. The price point isn't too bad either! We've been using this for about 2 years now and haven't really experienced anything negative yet. It's great if you're looking to create your own standards or just want an automated way of creating content in house. There are other systems available but they tend to be more expensive than DitaToo which can make them less attractive. Have created templates for our documentation as well as standardising our processes across the organisation. This has helped greatly by reducing time spent writing documents and ensuring consistency between projects/teams.