Review on Full Motion TV Mount For 32 To 65-Inch Screens - OmniMount OS80FM by Gary Duncan

The product had a small defect - Customer service at Omni-Mount was horrible. My first e.mail went unanswered for 2 weeks. I talked to a customer service rep named Shay. He was going to check stock for a replacement part and send me an e.mail. I sent him a follow-up e.mail with an ebay receipt, description of the defect, identification numbers for the parts needed and contact information.More than a week passed without contact so I called again. The CS rep talked to Shay who gave her an incorrect description of the problem. She decided that they needed to inspect the part before making a correction. Due to their poor history of prompt (or any) responses and the impending close of the ebay return period, I decided to return it for refund.