Edit: Called support, they almost immediately refunded a full refund. I ended up getting one that works, at least so the chain is protected. I'll get the others later to make sure they aren't broken. 2 out of 3 in the box were cracked/broken. I don't know if it was a shipping issue or a manufacturer/distributor issue. At least not impressed. You'd think they could take some of the knocks in a bubble envelope without falling apart, but they don't. too much to ask
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